Terms of use

These terms are between Connec8 and the organization whose staff use ClinicConnec8. Using the service means accepting them. If you are agreeing on behalf of a clinic, you confirm you are entitled to do so.

• Logins are per person, not per desk. Sharing one login between staff defeats every record the app keeps of who did what.
• You are responsible for who you give access to and for what they do with it, and for removing access when someone leaves.
• A session lasts seven days. Deactivating a person prevents new sessions; it does not end one already issued, so change shared credentials if that matters.

• The subscription is charged per clinic, in advance, for the term you choose. Current prices are shown on the pricing page and in the app at checkout.
• Adding a clinic adds one clinic's subscription. Adding staff, roles or patients does not change the price.
• When a subscription expires, access is suspended rather than deleted. Your data remains and returns when you renew.
• Payments are collected through Razorpay. Fees already paid for a term are not refundable except where the law requires it.

Patient messages are sent using credits bought separately from the subscription. Credits are consumed as messages are sent, do not expire with a billing term, and are not refundable for cash. If your balance runs out, reminders stop rather than queueing, and you will have been warned before that happens. Delivery ultimately depends on WhatsApp and on our messaging provider, so we cannot guarantee that every message arrives.

Your patient records are yours. We store and process them to run the service for you, as described in the privacy policy. You can export them at any time, and you can ask us to delete them when you leave. We will not sell them or use them to advertise to your patients.

• Having a lawful basis for holding your patients' information, and for messaging them.
• The accuracy of what your staff enter — including prices, treatment records and attendance.
• Clinical decisions. ClinicConnec8 is record-keeping and scheduling software. It does not diagnose, prescribe or advise, and any convenience feature — a photographed prescription read into text, a spreadsheet column matched automatically — is a suggestion for a human to check, not a fact.

We aim to keep the service running continuously and will schedule maintenance considerately, but we do not promise uninterrupted availability. Where a failure is ours and it costs you, our liability in any twelve-month period is limited to the subscription fees you paid us in that period.

You may stop using the service at the end of any paid term; export your data first. We may suspend an account for non-payment, or for use that puts other clinics' data or the service itself at risk — and we will tell you why.

If we change these terms materially we will tell account owners before the change takes effect. Indian law applies. Questions go to [email protected].